Answers to common questions

A service that supplies AI companies with vetted native speakers of 19 languages, from Kazakh and Turkish to Serbian, Georgian and Korean. They check and improve what AI systems write and say in those languages.

Intact Works LLP, a company registered in Kazakhstan. It signs the contracts with clients and trainers and handles all payments.

AI models learn from examples and from people’s feedback. Trainers read AI answers, compare them, correct them and write better ones, so the model learns what a good answer looks like.

Nineteen. Central Asia: Kazakh, Russian, Uzbek, Kyrgyz and Tajik. The Balkans: Serbian, Croatian, Bosnian, Slovenian, Macedonian, Bulgarian and Albanian. Türkiye and the Caucasus: Turkish, Azerbaijani, Georgian and Armenian. East Asia: Mongolian, Japanese and Korean. Kazakh and Russian open first; the others have waitlists.

We work remotely. Our hubs are Astana, Almaty, Tashkent and Belgrade, and we recruit wherever our languages are spoken.

Native speakers of any of our 19 languages. We start with Kazakhstan; other languages open as clients need them, and you can join their waitlists now.

No. Experience in AI training, translation, editing or teaching helps, but the tests decide.

A test in your language (grammar, register and dialect) and a skill test, such as comparing AI answers or labelling text. Both are free and take under 45 minutes in total.

A 20-minute task in your browser with camera and screen recorded, then a 2-minute spoken explanation of two of your answers, in your language. You do it whenever suits you, and a native speaker reviews it within 2 business days.

From $8–10 an hour for Russian annotation up to $25–35 for domain experts, paid in your local currency. The full table is on the trainers page.

You submit a weekly timesheet. Once it is approved we pay within 48 hours: bank transfer in KZT in Kazakhstan, Payoneer or a local card in Uzbekistan, Payoneer, Wise or SWIFT in EUR in Serbia, and Wise or Payoneer in your local currency elsewhere.

You work as an independent contractor: a civil-law contract or individual entrepreneur status in Kazakhstan, self-employed status in Uzbekistan, freelancer status in Serbia, and the local equivalent elsewhere. We guide you through it.

A computer with a webcam and a stable internet connection. You can join the waitlist from a phone.

You can retake each test once, after 30 days.

Yes. You can appeal a failed step, a tier change or a removal within 14 days, and a different reviewer decides.

Tier 1: you passed the automated tests. Tier 2: you passed the ID check, the proctored retest and the work sample, and clients can hire you. Tier 3: 200+ paid hours with a QA score of 92% or more; you can become a team lead.

Send the pilot form. We reply within one business day with a staffing plan and a time to talk.

10 Tier 2 people within 10 business days, or 5 for Russian.

Every queue includes gold items with known answers, and each worker’s accuracy is tracked daily. If a managed team’s weekly agreement falls below 90%, those hours aren’t billed.

Managed teams are billed per hour from our published rate card, from $3,000 a month per team. The self-serve marketplace costs 12% of talent payments. Details are on the pricing page.

In USD or EUR. Labs prepay monthly; vendors get weekly invoices payable within 7 days.

Yes: Label Studio, CVAT, Argilla or your own platform. We don’t provide annotation software.

Yes: an MSA and SOW, a mutual NDA, a per-project NDA for each worker, and a DPA.

We line up replacements for 20% of each team in advance and replace a worker within 3 business days.

In a data centre in Kazakhstan, as Kazakh law requires.

No. Workers operate inside your tools, so your data never enters SilkTrain systems.

Recordings from proctored tests and work samples are deleted 90 days after the decision, unless needed for a fraud case or an appeal.

Email [email protected]. We act within 15 working days.